The NOC employs over 150 staff members, including network engineers, technical operations personnel, and support teams, contributing to Mediacom’s Iowa workforce of nearly 1,200 employees. This development reinforces the company’s commitment to serving 1 million homes and businesses in Iowa and over 3 million nationwide with high-speed connectivity.
The facility monitors services for residential customers, businesses, enterprises, data centers, cellular sites, and key venues such as the Iowa Events Center in Des Moines, Xtream Arena in Coralville, and Mediacom Stadium, which hosts Drake Soccer and Des Moines Public Schools athletic programs. Equipped with advanced technology, the NOC provides real-time insights into the performance of Mediacom’s 877,000-mile fiber network, ensuring seamless delivery of data, voice, and video services.
John Pascarelli, Executive Vice President of Mediacom Communications, stated: “The cutting-edge technology we have built into this facility is a testament to our focus on innovation, network reliability, and creating high-quality, U.S. based jobs. With our new West Des Moines NOC, we’re more confident than ever in our ability to provide 24/7 network monitoring and rapid response capabilities to all of the communities we serve.”
The NOC’s technical teams can proactively address network congestion or outages, maintaining uninterrupted service for customers. By centralizing operations in West Des Moines, Mediacom strengthens its capacity to respond swiftly to network demands, supporting both local communities and its broader service footprint.
This investment highlights Mediacom’s dedication to enhancing network reliability and fostering job growth in Iowa. The West Des Moines NOC positions the company to meet the increasing demand for high-speed connectivity, ensuring robust service delivery for residential and commercial customers across its extensive network.
