The French regulator ARCEP published its latest report, User satisfaction with mobile and internet operators, on April 3, 2025. According to the findings, Orange ranks first in subscriber satisfaction for the quality of its fiber network. The company has maintained the highest rating across all categories assessed in the report for five consecutive years. These include three main areas: quality of the home internet connection, reliability of the box, and quality of television services.
Orange attributes this success to a combination of strong customer support and advanced technology. For its 10 million fiber subscribers, the company provides specialized technicians and advisors to ensure optimal connectivity. Its latest equipment integrates intelligent Wi-Fi technology that automatically improves performance and coverage in real time, without requiring user adjustments.
In addition, Orange deploys XGS-PON technology, which enables speeds of up to 8 Gbit/s through its Livebox 7. Customers also benefit from expert fiber installation services and access to digital tools such as the “My Orange” app. The app includes a “My Local Network” mapping function that enhances visibility and management of connections.
Orange France CEO Jérôme Hénique said: “This is a great testament to the trust our customers place in us every day. It also highlights the constant efforts of our teams, who work tirelessly across the entire country to offer everyone the best very high-speed internet experience.”
Orange’s achievement reflects both growing consumer demand for reliable high-speed internet and the company’s ability to deliver large-scale connectivity solutions. The expansion of fiber services supports enhanced digital experiences for households and businesses, with improved internet stability, higher speeds, and reliable television services.
By surpassing the 10 million milestone, Orange reinforces its position as a market leader in France while setting a benchmark in Europe. The company’s continued investment in technology and customer service ensures that users benefit from advanced, future-ready infrastructure.
The combination of advanced Wi-Fi optimization, high-capacity fiber technologies, and dedicated customer support demonstrates Orange’s strategy to strengthen its role in France’s digital ecosystem. With its position confirmed by regulatory assessments and customer trust, Orange is well placed to continue driving fiber adoption and delivering high-quality connectivity nationwide.
